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Support Testing

Namespace: WIN_COM_API
A place to discuss support testing.
Support testing is testing that ensures the needs of support personnel who have to support the application are met. (Source: Object Testing Patterns)
Some determinants of support testing:
  • Call volume testing
  • Call queue management
  • Issue escalation procedures
  • Followup procedures
  • New issue reporting
  • Availability, searchability, and speed of knowledgebase
  • Support incident fee collection (if required)
  • Support personel mentoring links
  • Hardware and software to reproduce problems
  • There must be dozens of others....
    Category Testing
  • ( Topic last updated: 2000.03.08 01:42:49 PM )