A place to discuss support testing.
Support testing is testing that ensures the needs of support personnel who have to support the application are met. (Source: Object Testing Patterns)
Some determinants of support testing:
Call volume testing
Call queue management
Issue escalation procedures
New issue reporting
Availability, searchability, and speed of knowledgebase
Support incident fee collection (if required)
Support personel mentoring links
Hardware and software to reproduce problems
There must be dozens of others....
( Topic last updated: 2000.03.08 01:42:49 PM )